QUESTIONS & ANSWERS
Know what your team
is getting.
Direct answers about the current Super Serve Flow AI product, from your first job note to an issued invoice.
What is Super Serve Flow AI?
Super Serve Flow AI is invoicing software for service businesses. It connects worker job notes, team messaging, AI-assisted invoice drafts, owner approval and branded PDF invoices in one company workspace built on Vergense.
Which businesses can use Super Serve Flow AI?
HVAC, plumbing, cleaning, electrical, landscaping and handyman businesses can start with trade-specific service presets. Other service businesses can configure a price book for their visits, labour and materials.
Do workers need Telegram?
No. Invited workers and owners can use built-in messaging and job forms in the web app. Telegram is an optional channel for teams that prefer bot-based field intake.
Can I install the app on an iPhone or Android phone?
Yes. The web app supports Home Screen installation on supported mobile browsers. On iPhone or iPad, open it in Safari and choose Share, then Add to Home Screen. A connection is required to use company records and save changes.
Does sending a message automatically create an invoice?
No. A message stays a team conversation. Choose Use as job notes, review the job details and explicitly save a draft. An authorized owner must approve it before an invoice is issued.
Can I use my own prices, logo and tax settings?
Yes. Configure service rates in your price book, upload your company logo and set your tax label and rate. Issued invoices retain their original branding and financial details when settings change later.
Does Super Serve Flow AI collect card payments?
The current release records received payments manually and provides Interac payment instructions. Live card checkout and automatic payment reconciliation are not included.
Can I send invoice records to my accountant?
Yes. Export your invoice records as CSV or Excel from the company workspace and share those files with your accountant.
Can customers message my team inside the app?
Built-in app messaging is for invited workers and company owners. Customers can use the separate website callback widget to submit a confirmed request for your staff to call them.
What does the callback widget do?
It gathers a visitor’s service inquiry, contact details, address and optional preferred callback time. The visitor reviews the details and gives permission to call before the request enters your owner inbox. Your staff handle pricing and booking by phone.
What currency do invoices use?
The current invoice workflow uses Canadian dollars (CAD). Configure your company tax label and tax rate, then review those details on each invoice draft.
How much does Super Serve Flow AI cost?
Contact founder@alethetic.com for current pricing and onboarding details. Tell us your trade, team size and invoicing workflow so we can discuss the setup you need.
How is Super Serve Flow AI connected to Vergense?
Super Serve Flow AI is a service-business interface on the Vergense platform. It uses the same company accounts, permissions, chat storage, job records, invoice services and approval workflows.
Can I send messages or issue invoices offline?
No. The app requires a connection for messages, job drafts, approvals and company records. Offline sends are not queued; the installed app provides a reconnect screen when a page cannot load.
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